Instructions to Access Red Cross Online Training
You must complete both the online and in-class components in order to receive your certificate. The online training should be completed before attending your practical course.
IMPORTANT: Do not share your link with others as this course is registered to your name.
Step 1: Go to : www.myrc.redcross.ca
(Please note that you may need to use an Incognito Window in Chrome when doing this from work)
Step 2: In the top right hand corner of the page, click on "SIGN IN / REGISTER"
Step 3: Select " Don't have an account" SIGN UP NOW
Step 4: Enter your email address as provided to Toronto First Aid and click SEND VERIFICATION CODE
Step 5: Check your email and enter the code, then press VERIFY CODE
Step 6: Enter your chosen password and press 'CREATE'
Step 7: Login to your Red Cross Account
Step 8: On the right side of the page beside the Blue Question Mark - Select MY PROFILE
Step 9: From the MY PROFILE menu: Select MY ONLINE COURSES
Step 10: Activate your COURSE
Step 11: Enter your COURSE and complete it on your own timeline; you can start and stop as much as you like until you complete the full course.
Trouble Accessing Your Online Course?
Common issues we have seen include messages such as "Error ID", "Unauthorized Access", "Account Not Found" and "Medical Terminology". If you are experiencing such an issue, Red Cross advises that you try the following:
1. Use a private or incognito window to log in
2. Use a different browser to login
If this does not work for you, please email us at firstname.lastname@example.org for a new registration link to be emailed to you. Please open your email in an incognito window (this is extremely important or it may not work). Then sign into your Red Cross account using the new link (in the incognito window) and go to "My Profile -> My Online Courses" to activate your course.
If you get to this stage and none of the above works, you will have to contact Red Cross to reset your account. Please send a screenshot of your account issue to email@example.com and note that the steps above did not work.
You can also call Red Cross directly at 1-877-356-3226. Their business hours are 9am to 5pm Monday to Friday.