What is your cancelation and rescheduling policy?
We have a strict no refund policy, however we would be happy to reschedule your course or hold a credit on file with at least 3 days notice from the date of your training. For reschedule requests with 2 days notice (or less) from the date of your training, a rescheduling fee of 50% of your course fee applies. Please note that if you cancel the day of your training or miss your course without notice, your seat will be forfeited and you must rebook your course to attend on a new date.
3 days notice or more = no fee to reschedule
2 days notice or less = 50% fee to reschedule
Same-day notice or missed course = seat forfeited and must be rebooked
Which First Aid courses do you offer?
We offer a number of different courses - go to our classes pages to see our full range.
I'm running late for my class - can I still attend?
You must attend your full course as scheduled in order to meet the program requirement to receive your certificate. We allow a 10 minute grace period for latecomers, however, please note that studio doors will be closed after this time limit. If you arrive after the grace period, you will be required to call the office to reschedule your class to a new date. Our standard rescheduling fees apply.
I've lost my certification card! Can you send me a new one?
For any course certified by the Red Cross, the certification cards can only be issued and replaced by the Red Cross. Please login to your Red Cross account at https://myrc.redcross.ca/en/
Otherwise, please send us an email with your name, order number, date and location that you took the course and we will look into re-sending a soft copy of your certificate within 3-5 business days.
I was given a temporary card. When will my official ticket arrive?
The official tickets are sent out to you via Email from the Canadian Red Cross. As there is a high number of students being processed, this can take a few weeks. The temporary card you were given is valid for 30 days.
If it has been 30 days since your course date, you can follow up with the Canadian Red Cross directly at 1-877-356-3226 to check on the status of your card.
I don't have my previous certificate. Can I still recertify?
You must be able to provide us with Proof of Previous Certification in order to take a Recertification course.
If you took the first aid training with us but can't find your ticket, you can give our office a call to get the details, or arrange a replacement card.
What is your rescheduling policy?
If you wish to reschedule a class, we require an email notification to email@example.com with at least 3 days' notice from your training date. There is no additional cost to reschedule as long as we have enough notice. For cancellations within calendar 2 days of your training, a rescheduling fee of 50% of your course fee applies. Please note that if you cancel the day of your training or miss your course without notice, your seat will be forfeited and you must rebook your course to attend on a new date.
What should I do if I think I've been exposed to Covid-19 or have symptoms?
For the safety of the instructors and all other students in the class you should NOT come to class unless you can present us with a PCR Test Result for yourself. A test result from someone that you have been exposed to will not suffice.
If you are able to present us with proof of a PCR Test result, there will be no additional fees charged to reschedule your course. Please note that this exception can only be granted if you inform us before the class. If you do not inform us and simply miss your class, our standard rescheduling policy will apply.
Can I get a refund on my course?
Toronto First Aid has a strict no refund policy as a lot of effort goes into planning our courses and scheduling our instructors. However, if you contact us more than 2 calendar days in advance of your training we would be more than happy to reschedule you to another convenient day, or hold a course credit for you.
What happens if I miss my class?
If a student fails to show up on the day of training, no refund or rescheduling options will be offered, as the instructors are paid in advance and many of our classes are filled to capacity. When a student fails to attend, they have taken a seat away from someone else who could have attended the class.
Can I pay with cash or cheque?
Unfortunately not. Our training centres and our instructors do not have the resources to accept cash payments.
Can I drop in to a class without making a booking?
You can try sometimes on a weekday however we encourage you to call our phone line at 416-524-6083 as all of our classes must be booked ahead of time either online or over the phone. You must also pay for your seat in the class in advance so if you do arrive at the class and find that there is a spot you will need to call in to the registration line to book.
Many of our classes are filled to capacity and there is a limit to how many students can be certified at one time. Please call us at 416-524-6083 and we would be happy to take your registration details over the phone even on the morning of the class.
Can I bring someone else with me to class? (e.g. a family member, friend, child, care aid, translator, interpreter etc).
Yes, as long as the individual meets the minimum age requirement of 16 and has paid for a seat in the class, anyone is welcome to join you to training.
Can I make a booking for more than one person at a time?
Absolutely! If you would like to make a group booking in one of our regular classes, please get in touch with us to check our availability.
We are also available for corporate and large group bookings. If would like us to come to your workplace or facility, go to our on site training page for more information.
What is a class merge?
Most of our courses run as scheduled, however, if an instructor is sick or enrollment is low, we may have to reschedule the class or combine the class with a group running on another date.
I've already got my CPR/AED certificate, but I need Emergency/Standard First Aid. Can I get a discount?
Unfortunately, not. We do not train anyone in First Aid without also training them in CPR/AED. We also need the exact same resources, such as course materials, space in a class, and an instructor.
What measures are you taking for COVID-19?
We take the safety of our staff and clients extremely seriously.
In order to ensure a safe environment, some of the measures we have put in place include limiting class sizes for social distancing, running Blended classes to reduce time spent onsite where applicable, minimizing contact between participants, and sanitizing and cleaning our studio space and equipment after each session.
In addition, all our staff are required to wear masks and/or face-shields and we ask that all participants bring a protective mask for the duration of the course. If you do not have one, we also have some available for purchase on site.
CALL us anytime at 416-524-6083 or email us at firstname.lastname@example.org with your queries.